Job Description:
We are looking for a Junior Support Executive to join our technical support team. The ideal candidate will be responsible for providing first-level support to customers by resolving technical issues, answering product-related queries, and ensuring a high level of customer satisfaction. The role involves troubleshooting ERP software issues, documenting customer interactions, and escalating complex problems to senior team members when required. Candidates should possess basic SQL knowledge, strong analytical and problem-solving skills, patience, and excellent communication abilities. You will work closely with development and implementation teams to improve product quality and customer experience. Prior experience supporting ERP solutions for manufacturing, retail, or supermarket businesses is an added advantage.
Key Responsibilities:
Provide technical support for ERP solutions to customers.
Troubleshoot software issues and deliver timely resolutions.
Respond to customer queries via phone, email, or remote support.
Perform basic SQL queries for data validation and issue analysis.
Document support tickets and maintain accurate records.
Collaborate with internal teams to resolve customer issues efficiently.
Ensure high customer satisfaction through prompt and professional support.
Assist in testing fixes and verifying issue resolutions.
Required Skills:
Basic SQL knowledge (Mandatory).
Good understanding of ERP applications.
Strong communication and customer handling skills.
Analytical and troubleshooting abilities.
Patience, active listening, and teamwork.
Ability to learn new technologies quickly.
Eligibility:
Qualification: B.Tech or any relevant IT degree.
Experience: 6 months or more in Technical Support, ERP Support, or Software Support.
Location: Ahmedabad, Gujarat.
Industry: IT Services & Consulting.
