Job Summary
The Process Coordinator is responsible for coordinating day-to-day operational activities, ensuring processes are followed correctly, monitoring workflow, maintaining documentation, and supporting teams in achieving operational targets. The role involves coordinating with multiple departments, identifying process gaps, preparing reports, and ensuring timely completion of assigned activities.
Key Responsibilities
- Coordinate daily operational activities and ensure smooth workflow.
- Monitor processes to ensure compliance with established SOPs, policies, and guidelines.
- Coordinate with internal teams and stakeholders to resolve process-related issues.
- Track tasks, deadlines, and deliverables to ensure timely completion.
- Maintain accurate process documentation, records, and reports.
- Prepare daily, weekly, and monthly operational reports.
- Monitor process performance and identify delays, errors, or bottlenecks.
- Escalate operational issues to the appropriate team or manager.
- Follow up with concerned teams to ensure pending activities are completed.
- Support process improvement and standardization initiatives.
- Identify opportunities to improve efficiency, quality, and turnaround time.
- Conduct regular data checks and maintain data accuracy.
- Assist in preparing presentations, dashboards, MIS reports, and performance updates.
- Coordinate meetings, follow-ups, and action items related to operational processes.
- Ensure adherence to quality and compliance requirements.
- Support audits and provide required process-related documentation.
- Perform other operational and coordination activities as assigned by management.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations, Commerce, Management, or a related field.
- 1–4 years of experience in process coordination, operations, administration, or a similar role.
- Good knowledge of MS Excel and MS Office.
- Strong organizational and time-management skills.
- Good written and verbal communication skills.
- Ability to manage multiple tasks and priorities.
- Strong attention to detail and accuracy.
- Ability to coordinate effectively with multiple teams.
Preferred Skills
- Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and basic reporting.
- Experience with MIS and operational reporting.
- Knowledge of SOPs and process documentation.
- Problem-solving and analytical skills.
- Experience with ERP/CRM or workflow management systems.
- Ability to identify process gaps and recommend improvements.
