Job Role
We are looking for a Sales Coordinator who is energetic, organised, detail-oriented, and comfortable communicating with customers over the phone.
The role involves generating new leads, making cold calls, following up with existing customers, coordinating orders and samples, maintaining accurate customer records, and supporting the sales team with day-to-day coordination.
The ideal candidate should be comfortable speaking in Hindi, Gujarati, and English, have a strong follow-up mindset, and be willing to make daily calls and handle rejection positively.
Key Responsibilities
- Getting new customers
- Cold call new companies and fix meetings
- Call enquiries that come from IndiaMART
- Write, send and follow up on email campaigns; reply to responses and share a simple report
- Build the lead list: find company websites, contacts and categories
- Find companies and people on LinkedIn
- Collect and check emails and phone numbers
2.Follow-ups with existing customers
- Follow up on trial samples and record the result
- Take customer feedback
- Reconnect with customers whose orders have dropped
- Follow up on pending payments
3.Order handling and coordination
- Enter customer orders in the system
- Check price and payment terms on every PO
- Issue quality certificates (COA)
- Coordinate with the dispatch team
- Coordinate with the production team
- Confirm dispatches, update stock and keep contact details current for our second unit
- Arrange and track sample dispatches
4 .Records and data
- Pull and analyze import/export trade data
- Check that the sales team fills customer records fully
- Chase pending updates from the sales team
- Share a short status report on record completeness
Keep product names and customer details correct and clean
Qualifications & Skills
- Comfortable and confident on the phone, in Hindi, Gujarati and English
- Willing to make cold calls daily and handle rejection without losing energy
- Accurate and detail-oriented — order entry, prices and records must be right the first time
- Good with computers: Excel, email, and quick to learn new software
- Follows up persistently without being reminded
Organised enough to juggle several pending tasks and close them
