Job Role
We are looking for a Female Telecaller & Coordination Executive who can efficiently handle customer calls, follow-ups, and day-to-day coordination activities. The ideal candidate should have excellent communication skills, be organized, and be comfortable coordinating with customers and internal teams.
Key Responsibilities
Telecalling :
Make outbound calls to customers and prospective clients.
Explain company products/services and provide accurate information.
Follow up with leads, customers, and enquiries.
Maintain regular communication with customers.
Handle customer queries professionally.
Maintain daily call and follow-up reports.
Achieve daily and monthly calling/follow-up targets.
Coordination :
Coordinate with customers, sales teams, and internal departments.
Schedule appointments, meetings, site visits, and follow-ups.
Coordinate with the team to ensure timely completion of customer requirements.
Track pending enquiries, follow-ups, and customer requests.
Share updates with the concerned team members.
Maintain proper records and documentation.
Ensure smooth communication between customers and internal teams.
Skills Required :
Excellent communication and interpersonal skills.
Confident and professional personality.
Good follow-up and coordination skills.
Strong convincing and customer-handling abilities.
Good organizational and time-management skills.
Basic knowledge of MS Excel, email, and computer applications.
Ability to handle multiple tasks and work with deadlines.
Positive attitude and willingness to learn.
