About the Role
We are looking for a Client Relationship Manager to build and maintain strong relationships with clients, ensure customer satisfaction, handle follow-ups, resolve queries, and coordinate with internal teams for smooth service delivery.
Key Responsibilities:
- Handle customer orders from confirmation to delivery and payment.
- Coordinate with Planning, Production and Stores for dispatch schedules.
- Proactively update customers regarding dispatch, transporter and invoice details.
- Handle delivery issues, complaints and ensure timely resolution.
- Follow up with customers for outstanding payments and maintain collection records.
- Update order/payment status in ERP/CRM and prepare weekly reports.
Requirements:
- 2+ years of B2B customer service, order coordination, dispatch coordination or collections experience.
- Good communication and ability to handle difficult customer/payment calls.
- Good Hindi and English communication; Gujarati is an advantage.
- Good Excel knowledge, including basic receivables/ageing.
- Manufacturing/ERP experience and payment collection exposure will be an advantage.
- Ahmedabad candidates within approximately 40 minutes of the office preferred
Education :Â Bachelor’s degree in BBA, B.Com, BBM, BA, Marketing, Business Administration, or a related field , Operations, or Customer Relationship Manager
Experience: 2+ years
