Key Responsibilities
- Act as the primary point of contact for customers after order confirmation.
- Coordinate with Production, Dispatch, Logistics, and Accounts for order updates.
- Keep customers informed about dispatch, delivery, and documentation.
- Follow up with customers for payments through calls, emails, and WhatsApp before and after due dates.
- Track payment status and coordinate with the Accounts team for reconciliation.
- Maintain accurate records of customer interactions and invoice status.
- Escalate overdue payments and service issues as per company procedures.
- Collect customer feedback and report concerns to the Sales team.
Desired Candidate Profile
- Graduate in any discipline (B.Com/BBA preferred).
- 1–3 years of experience in customer service, sales support, back-office operations, telecalling, or collections.
- Freshers with excellent communication skills may also apply.
- Good communication skills in English and Hindi (Gujarati will be an added advantage).
- Basic knowledge of MS Excel, Email, and WhatsApp.
- Organized, customer-focused, and strong in follow-up.
Key Skills
- Customer Relationship Management
- Payment Collection & Follow-up
- Client Coordination
- Communication Skills
- MS Excel
- Email & WhatsApp Communication
- Time Management
Working Conditions
- Office-based role at our Ahmedabad Head Office.
- Monday to Saturday.
- No field visits required.
